Automate and optimize your critical processes
Bringing emergency calls to the next level.
Resilient solution with carrier-grade, secure, compliant communication infrastructure at scale
OpenScape First Response delivers a National Emergency Number Association (NENA) and European Emergency Number Association (EENA) compliant Emergency Service IP-Network (ESINet), Next Generation Core Services (NGCS) and Next Generation Public Safety Answering Points (PSAP) including Call Taking / Dispatch. With OpenScape First Response, 112 emergency calls can be placed and responded to via voice, text messaging, video and data. The solution is compliant with international standards, enabling deployment in different countries and allowing emergency service interoperability across state and national borders.
The ESINet / NGCS solution contains infrastructure design, delivery and management. The PSAP Solution is a NG-911/112 call handling solution is based on OpenScape First Response and Global Emergency Management (GEMMA) which contains preserve carrier-class call capacity via NG-112 VoIP switch and Unify OpenScape Contact Center (OS CC and GEMMA can handle multimedia delivery and routing).
Border Control Function (BCF)
The OpenScape Border Control Function sits between external networks and the Emergency Services IP Network (ESInet) and provides a secure entry into the ESInet for emergency calls (and other calls) presented to the network. All traffic from external networks transits a BCF. The BCF incorporates firewall, admission control and session and media anchoring, as well as other security mechanisms to prevent deliberate or malicious attacks on Public Safety Answering Points (PSAPs) or other entities connected to the ESInet.
Media Service Bridge Function (MSBF)
The OpenScape First Response Media Service Bridge Function supports conferencing and bridging applications. The MSBF includes special functions for text conferencing; in the case where a PSAP that received a text-to-1-1-2 call transfers that call to a different PSAP, the MSBF will provide the entire contents of the text conversation to the transferred-to-PSAP. The MSBF can also support digit collection and IVR capabilities1
Emergency Services Routing Proxy (ESRP)
The OpenScape First Response Emergency Services Routing Proxy is based on the OpenScape Voice and sits within the ESInet and provides emergency call routing services. An emergency call arrives at an ESRP from a Border Control Function (BCF) or another ESRP. An ESRP makes routing decisions based on information in the incoming INVITE message (typically including the caller’s location or a reference to the caller’s location), on information returned from location and routing databases such as the LIS and ECRF, and the routing policies in effect at the time of the call. The ESRP makes what is referred to as a ‘next-hop’ decision and routes the call to a Public Safety Answering Point (PSAP) or another ESRP for further routing.
Policy Store Service (PSS)
A terminating policy is applied once a default destination PSAP has been determined. A policy or ruleset should exist for every PSAP connected to an ESInet, and will consider such parameters as time-of-day, PSAP state, call type, message content and MIMEs, etc.
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