Contact Center CX
Get all of the Contact Center Applications you need. A unified engagement platform for customers and employees — no more juggling disconnected tools from multiple vendors.
Reimagine customer interactions with smart communication tools, GenAI virtual agents, and real-time insights.
Advanced tools enable you to provide customers with seamless and personalized experiences across all channels – whether it's phone, email, chat, or WhatsApp.
Effective communication with customers not only reduces wait times and optimizes sales but also builds trust and satisfaction, providing clarity, reassurance, and an enjoyable experience.
Provide a single point of contact across all channels.
Get help through AI-powered self-service.
Choose the smart solution for a modern contact center.
Powered by GenAI, our platform turns every customer interaction into a fast, clear, and personalized experience. Whether it’s phone, email, chat, SMS, WhatsApp or WhatsApp Bot and Chatbot – enjoy multichannel support, efficient automation, and a system designed to grow with your business. Explore our flexible solutions and find the one that best fits your needs.
Multimedia Contact Center
For growing teams looking to scale with automation and smarter workflows.
- Skills-based routing of inbound voice, email and call back
- Scheduled and real-time callbacks
- Integrated self-service IVR with speech recognition (3 level) and text-to-speech for custom call flows
- Built-in no-code RPA integration
- Graphical Design Center for building call routing strategies
- Browser-based Agent and Supervisor application with user-friendly UI
- Mobile supervisor app keeps managers informed on the go
- 360-degree view of customer interactions
- Advanced call recording
- NPS Module (Customer Satisfaction)
- Real-time, historical and Life-of-Call reports for informed business decisions
- Standard & customized CRM integrations via REST APIs and toolkit
- Advanced SLA + 24/7 support
Which solution is right for your business?
- Voice, Chat, SMS, Email, Video, Social Messaging, and 3rd party media
- GenAI powered Virtual Agents for Chatbot & WhatsApp bot
- AI Knowledge Base Builder
- Interaction Recording, Quality Management, and Speech Analytics with AI-powered Insights
- Data-Driven Skills-Based Routing
- Omnichannel case management
- Agent Tools (canned messages, suggested responses, grammar checker, automatic translations, interaction summaries and next step advice)
- Expected wait time and position in queue announcements
- Advanced Analytics and Reports
- Customizable real-time dashboards
- Standard & customized CRM integrations via REST APIs and toolkit
- Built-in Workforce Scheduling with optional Workforce Management
- Business Intelligence Analytics with GenAI-infused Insights
- Advanced SLA + 24/7 support
Omnichannel GenAI Contact Center
For large-scale organizations seeking performance and AI-driven intelligence.
Multimedia Contact Center
For growing teams looking to scale with automation and smarter workflows.
- Skills-based routing of inbound voice, email and call back
- Scheduled and real-time callbacks
- Integrated self-service IVR with speech recognition (3 level) and text-to-speech for custom call flows
- Built-in no-code RPA integration
- Graphical Design Center for building call routing strategies
- Browser-based Agent and Supervisor application with user-friendly UI
- Mobile supervisor app keeps managers informed on the go
- 360-degree view of customer interactions
- Advanced call recording
- NPS Module (Customer Satisfaction)
- Real-time, historical and Life-of-Call reports for informed business decisions
- Standard & customized CRM integrations via REST APIs and toolkit
- Advanced SLA + 24/7 support
Omnichannel GenAI Contact Center
For large-scale organizations seeking performance and AI-driven intelligence.
- Voice, Chat, SMS, Email, Video, Social Messaging, and 3rd party media
- GenAI powered Virtual Agents for Chatbot & WhatsApp bot
- AI Knowledge Base Builder
- Interaction Recording, Quality Management, and Speech Analytics with AI-powered Insights
- Data-Driven Skills-Based Routing
- Omnichannel case management
- Agent Tools (canned messages, suggested responses, grammar checker, automatic translations, interaction summaries and next step advice)
- Expected wait time and position in queue announcements
- Advanced Analytics and Reports
- Customizable real-time dashboards
- Standard & customized CRM integrations via REST APIs and toolkit
- Built-in Workforce Scheduling with optional Workforce Management
- Business Intelligence Analytics with GenAI-infused Insights
- Advanced SLA + 24/7 support
With our Generative AI solution, the Contact Center becomes smarter and more agile – customers get fast, personalized answers, while agents receive proactive support in every interaction.
AI Virtual Agent
Intelligent automation powered by generative AI
Powered by generative AI and Large Language Models (LLMs), the AI Virtual Agent (Chatbot) can automate up to 88% of customer queries with highly accurate and human-like responses.
AI Live Chat
Real-time agent chat support enhanced by AI
AI-enhanced Live Chat within the Ignite Agent interface, empowering agents to perform better and faster with real-time response suggestions, next-step advice, and internal-facing assistant, "Navi”.
Social Messaging
Meet & serve on popular platforms
Social messaging that’s embedded into the Ignite Agent interface, enabling agents to engage and serve customers via Facebook Messenger, WhatsApp, SMS/MMS, and more.
Omnichannel Integration
Unifies all channels for a true omnichannel experience
AI-powered channels and assistants ensures a consistent and unified CX at every touchpoint, regardless of the channel.
Transform your business with a fully integrated Omnichannel Contact Center. Ready for CRM, WFM, Service Management, and Digital Workforce applications – boost efficiency, automate processes, and enhance customer experience!
Unlock the power of Business Intelligence in your Omnichannel Contact Center. Make smarter decisions with real-time insights across every customer interaction.
Integrating the Contact Center with CRM platforms is no longer an optional advantage — it is a critical competitive differentiator. This synergy transforms every customer interaction into an opportunity for loyalty and operational efficiency.
Integrating the Contact Center with WFO solutions delivers the perfect balance between customer experience and operational efficiency, through smart scheduling and precise resource allocation.
Flexible Deployment and Purchasing Options
On-Premise, Private Cloud, Public Cloud
CapEx or Subscription
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