{"id":8931,"date":"2025-05-26T16:42:43","date_gmt":"2025-05-26T16:42:43","guid":{"rendered":"https:\/\/ebsystems.ro\/?page_id=8931"},"modified":"2025-05-27T07:28:27","modified_gmt":"2025-05-27T07:28:27","slug":"critical-event-management","status":"publish","type":"page","link":"https:\/\/ebsystems.ro\/ro\/critical-event-management\/","title":{"rendered":"Critical Event Management"},"content":{"rendered":"
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Automatiza\u021bi \u0219i optimiza\u021bi procesele esen\u021biale pentru afacerea dumneavoastr\u0103<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Transform\u0103m apelurile de urgen\u021b\u0103 prin inova\u021bie \u0219i tehnologie.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Solu\u021bie rezilient\u0103, cu infrastructur\u0103 de comunica\u021bii la standarde carrier-grade \u2013 sigur\u0103, scalabil\u0103 \u0219i conform\u0103 cu reglement\u0103rile.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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OpenScape First Response ofer\u0103 o re\u021bea IP de servicii de urgen\u021b\u0103 (ESINet) conform\u0103 cu standardele stabilite de National Emergency Number Association (NENA) \u0219i European Emergency Number Association (EENA), \u00eempreun\u0103 cu servicii de baz\u0103 de genera\u021bie urm\u0103toare (NGCS) \u0219i centre de preluare a apelurilor de urgen\u021b\u0103 de genera\u021bie urm\u0103toare (PSAP), care includ func\u021bionalit\u0103\u021bi de preluare \u0219i dispecerizare a apelurilor.\n\nPrin OpenScape First Response, apelurile de urgen\u021b\u0103 la 112 pot fi ini\u021biate \u0219i gestionate prin voce, mesaje text, video \u0219i date. Solu\u021bia respect\u0103 standardele interna\u021bionale, facilit\u00e2nd implementarea \u00een diverse \u021b\u0103ri \u0219i asigur\u00e2nd interoperabilitatea serviciilor de urgen\u021b\u0103 la nivel regional \u0219i transfrontalier.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Solu\u021bia ESINet \/ NGCS include proiectarea, livrarea \u0219i managementul infrastructurii. Solu\u021bia PSAP reprezint\u0103 o platform\u0103 avansat\u0103 pentru gestionarea apelurilor NG-911\/112, bazat\u0103 pe OpenScape First Response \u0219i Global Emergency Management (GEMMA).\n\nAceasta men\u021bine capacitatea de apel la nivel carrier-class printr-un switch NG-112 VoIP \u0219i integreaz\u0103 Unify OpenScape Contact Center (OS CC). \u00cen combina\u021bie cu GEMMA, solu\u021bia permite gestionarea \u0219i rutarea multimodal\u0103 a apelurilor, inclusiv voce, video, mesaje \u0219i date.<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Func\u021bia Border Control (BCF)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Func\u021bia OpenScape Border Control (BCF) ac\u021bioneaz\u0103 ca interfa\u021b\u0103 \u00eentre re\u021belele externe \u0219i Re\u021beaua IP a Serviciilor de Urgen\u021b\u0103 (ESINet), oferind un punct de acces securizat pentru apelurile de urgen\u021b\u0103 (\u0219i alte tipuri de apeluri) c\u0103tre re\u021bea. Toate fluxurile de trafic provenite din re\u021bele externe sunt direc\u021bionate prin BCF.\n\nAceast\u0103 func\u021bie integreaz\u0103 un firewall, mecanisme de control al admiterii \u0219i ancorare a sesiunilor \u0219i a fluxurilor media, precum \u0219i alte func\u021bionalit\u0103\u021bi de securitate menite s\u0103 previn\u0103 atacurile deliberate sau mali\u021bioase asupra Centrelor de Preluare a Apelurilor de Urgen\u021b\u0103 (PSAP) sau altor entit\u0103\u021bi conectate la ESINet.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Func\u021bia de Interconectare a Serviciilor Media (Media Service Bridge Function \u2013 MSBF)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Func\u021bia Media Service Bridge (MSBF) sus\u021bine aplica\u021bii de conferin\u021b\u0103 \u0219i interconectare media. MSBF include func\u021bionalit\u0103\u021bi speciale pentru conferin\u021be text; \u00een situa\u021bia \u00een care un PSAP care a primit un apel text c\u0103tre 1-1-2 transfer\u0103 acel apel c\u0103tre un alt PSAP, MSBF asigur\u0103 transmiterea \u00eentregului con\u021binut al conversa\u021biei text c\u0103tre PSAP-ul nou destinat.\n\nDe asemenea, MSBF poate sus\u021bine colectarea de cifre \u0219i func\u021bionalit\u0103\u021bi IVR (Interactive Voice Response), facilit\u00e2nd astfel interac\u021biuni automate \u0219i eficiente cu utilizatorii \u00een cadrul serviciilor de urgen\u021b\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Proxy de Rutare a Serviciilor de Urgen\u021b\u0103 (ESRP)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Bazat pe platforma OpenScape Voice, ESRP-ul (Emergency Services Routing Proxy) este integrat \u00een cadrul re\u021belei ESINet \u0219i furnizeaz\u0103 servicii de rutare pentru apelurile de urgen\u021b\u0103. Un apel de urgen\u021b\u0103 ajunge la ESRP fie dintr-o func\u021bie de control la frontier\u0103 (BCF), fie dintr-un alt ESRP.\n\nESRP-ul ia decizii de rutare pe baza informa\u021biilor din mesajul SIP INVITE primit \u2013 care include, de regul\u0103, loca\u021bia apelantului sau o referin\u021b\u0103 c\u0103tre aceasta \u2013 precum \u0219i pe baza datelor returnate de bazele de date de localizare \u0219i rutare, cum ar fi LIS (Location Information Server) \u0219i ECRF (Emergency Call Routing Function), al\u0103turi de politicile de rutare active la momentul apelului.\n\nESRP-ul stabile\u0219te ceea ce se nume\u0219te o decizie de tip next-hop, direc\u021bion\u00e2nd apelul fie c\u0103tre un centru de preluare a apelurilor de urgen\u021b\u0103 (PSAP), fie c\u0103tre un alt ESRP, pentru rutare suplimentar\u0103.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Serviciul de Stocare a Politicilor (Policy Store Service \u2013 PSS)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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O politic\u0103 de terminare se aplic\u0103 dup\u0103 ce a fost stabilit un PSAP destina\u021bie implicit. Pentru fiecare PSAP conectat la ESINet trebuie s\u0103 existe o politic\u0103 sau un set de reguli care s\u0103 ia \u00een considerare parametri precum: ora din zi, starea PSAP-ului, tipul apelului, con\u021binutul mesajului, formatele MIME \u0219i al\u021bi factori relevan\u021bi.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Solu\u021bia OpenScape First Response ESINet\/NGCS este compus\u0103 dintr-un ansamblu de componente care furnizeaz\u0103 Serviciile de Baz\u0103 de Genera\u021bie Urm\u0103toare (NGCS) pentru o re\u021bea de apeluri de urgen\u021b\u0103. Clien\u021bii tipici ai acestei solu\u021bii sunt entit\u0103\u021bi guvernamentale na\u021bionale sau regionale responsabile cu gestionarea solicit\u0103rilor pentru servicii de urgen\u021b\u0103 (Poli\u021bie, Pompieri, Servicii Medicale de Urgen\u021b\u0103 etc.).<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Automate and optimize your critical processes Bringing emergency calls to the next level. Resilient solution with carrier-grade, secure, compliant communication infrastructure at scale OpenScape First Response delivers a National Emergency Number Association (NENA) and European Emergency Number Association (EENA) compliant Emergency Service IP-Network (ESINet), Next Generation Core Services (NGCS) and Next Generation Public Safety Answering […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-8931","page","type-page","status-publish","hentry"],"blog_post_layout_featured_media_urls":{"thumbnail":"","full":""},"categories_names":null,"comments_number":"0","_links":{"self":[{"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/pages\/8931","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/comments?post=8931"}],"version-history":[{"count":22,"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/pages\/8931\/revisions"}],"predecessor-version":[{"id":8984,"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/pages\/8931\/revisions\/8984"}],"wp:attachment":[{"href":"https:\/\/ebsystems.ro\/ro\/wp-json\/wp\/v2\/media?parent=8931"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}